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Education

Bachelor of Arts-General Studies

University of Washington-Tacoma

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UX Immersion Certificate

CareerFoundry

Skills

  • Wireframing

  • User Research

  • Journey Mapping

  • Information Architecture

  • Prototyping

  • Usability Testing

Toolkit

  • Figma

  • Sketch

  • Miro

Other Interest

  • Large Format Drawing

  • Climbing

  • Mountaineering

  • Outdoor Conservation

  • Volunteer Work

  • My dog, Theodore

Professional Experience

Customer Experience Specialist 

Brivity | Customer Experience Specialist | 2023-2024
Brivity | Sales Account Advisor | 2022 - 2023​

  • Generated 240K in new revenue from Jan. 22' till Oct 23'

  • Regularly collaborated with launch, design, and success teams to help with new customer onboarding and handling request/troubleshooting issues with existing customers

  • Created and implemented a customer account audit workflow to manage quantitative and qualitative data based on customers' CRM usage to identify new opportunities for sales and help with retention by providing additional training where needed​

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Landscaper

Augusta Lawn Care | 2021 - 2022

  • Managed calendars, scheduled appointments, arranged meetings for new customers and project estimations, and landscaping

 

Optical Technician 

Vision Plus | 2020 - 2021

  • Upsold frames and filled customer contacts/lens orders
     

Sr. Account Specialist-Truck Rental

Enterprise Holdings | Sr Account Specialist | 2019 - 2020
Enterprise Holdings | Account Specialist | 2018 - 2019

  • Ranked among the top 10% on the nationwide company sales matrix for 3 consecutive months in 2020 

  • Generated $142,242 in revenue in 2020

  • Completed Enterprise’s Management Trainee Program
     

Off Premise Sales Consultant

SGW&S | Off Premise Sales Consultant | 2017-2018|
SGW&S| Reset Coordinator | 2016-2017

  • Proven ability rebuild struggling accounts, such as increasing sales for Beam Brands in Walmart, Tacoma from 0% the previous year to 110% through strategic sales and marketing efforts.

  • Experienced in managing teams of varying sizes and skills, with a focus on providing leadership, guidance, and support to ensure successful project completion and high levels of customer satisfaction

  • Collaborated and built strong relationships with a variety of stakeholders, including vendors, suppliers, buyers, and supply chain counterparts, to support store resets and ensure timely delivery of products and services, resulting in efficient operations and customer satisfaction
     

Independent Contractor

Instacart | Shopper | 2013-2015

  • Piloted new app Updates

  • Tested features/Collected Data

  • Fulfilled/Delivered orders

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Summary

I am a UX designer with 10+ years of sales and customer support experience. My approach to research and design is informed by a deep understanding of the motivators that drive both individuals and organizations. I am a passionate advocate for aligning business offerings with customers' needs and strengths, and UX design provides exciting opportunities to realize that alignment.

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